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FAQ

Frequently asked questions

Answers about billing, upgrades, payment methods, and more.

Yes — upgrades and downgrades are managed directly from the customer portal, no support ticket required. For PayPal and Stripe, upgrades take effect as soon as the prorated difference is charged. For Interac e-Transfer, you'll get a phrase and amount to send, and the upgrade applies once that payment is received. Downgrades are scheduled for your next renewal date, with no charge now, regardless of payment method. The one exception is VPS: disks can't be shrunk, so VPS plans only support upgrading (including SSD to NVMe, disk size permitting) — never downgrading.
Ubuntu, Debian, AlmaLinux, Rocky Linux, and FreeBSD — with multiple recent versions of each available at checkout. We don't provide Windows Server licenses or installation media — if you need Windows Server, you'll need to supply your own licensed ISO, and we can discuss a custom install as a one-off request.
Yes, cPanel/WHM can be installed on your VPS. A license will need to be purchased by you directly — we do not resell cPanel/WHM licenses.
We accept PayPal, Stripe (credit & debit card), Interac e-Transfer, and cryptocurrency (Bitcoin, Ethereum, USDT, USDC) — all available directly at checkout. Your card details are handled entirely by PayPal or Stripe and never touch our servers.
No setup fees, ever. You only pay the monthly plan price.
Absolutely. Our managed service plans work on any server at any provider. All we need is SSH access.
Automated backups are included with managed plans. For VPS plans, we recommend setting up your own backup solution — we're happy to help configure one.
Refunds are considered on a case-by-case basis — contact us and we'll work with you. Latency depends on the network path between you and our Montreal datacenter, so if you'd like to check ahead of time, contact us before ordering and we'll give you an IP to test from your location.
When you upgrade, you pay only for the remaining days in your current billing period at the price difference between the old and new plan — via card/PayPal for Stripe/PayPal, or a one-time Interac e-Transfer if that's your payment method. On your next renewal you'll be billed the full new plan amount.
Yes. Downgrades are scheduled to take effect on your next renewal date — no charge or credit applies now. WordPress downgrades require that your current disk usage fits within the new plan's storage quota.
No — VPS plans are upgrade-only. Disk storage on a virtual machine cannot be reduced, so downgrades are not supported. You can upgrade to a larger plan at any time.
Yes. Applying new CPU and RAM allocations to a VPS requires a server reboot. The portal will show you this warning before you confirm, and the reboot typically takes under 60 seconds.
Yes. Log in to the portal, open your service page, and click "Cancel pending downgrade" before the renewal date. Your plan stays at the current tier with no change.
No. Downgrades do not generate refunds or credits for the remaining time on your current plan. The lower price simply takes effect on your next renewal date.
Yes, self-serve from the portal at any time. You choose a fresh OS from the same list offered at checkout and confirm by typing your server's hostname. This permanently erases all data on the server — it cannot be undone.
Yes, as long as the NVMe plan's disk is the same size or larger than your current plan. Your disk is migrated live to NVMe storage as part of the upgrade, which takes a few minutes of downtime depending on disk size. NVMe plans cannot be downgraded back to SSD.
Yes to both. Every VPS includes a browser-based console in the portal for full screen access even if the network is down or SSH is misconfigured — no separate software needed. You also get Start, Stop, Reboot and Reset buttons on your service page for full self-service power control, no support ticket required.
Reboot and graceful Shutdown ask your OS to close down safely first, and are always safe to use. Reset and Stop are equivalent to pulling the power cord — use them only if your server is unresponsive, since they can cause data loss on anything that wasn't already saved to disk.
Yes — we welcome customers from the United States, Europe, and worldwide. Our Montreal datacenter offers great latency for the US (especially the northeast) and solid performance globally; contact us for an IP to test latency from your location first. All plans are billed in Canadian dollars (CAD), which is typically weaker than the US dollar or euro, so customers paying in those currencies often end up paying less than the sticker price suggests.
Our plans support a wide range of legitimate use cases, but IRC traffic (inbound and outbound) is prohibited on all services due to its long history of abuse (botnets, spam relays). We also prohibit anything illegal, spam/mail relaying, and denial-of-service activity. Questions about a specific use case? Contact us before ordering.
Yes — our custom VPS builder lets you pick your own cores (1–16), RAM (up to 128GB), and disk (up to 1TB), priced instantly from your exact specs. You'll find it on the SSD VPS page or the NVMe VPS page — each locks the builder to that page's storage type — and checkout works the same way as any fixed plan, with PayPal, Stripe, or Interac e-Transfer.
Yes — from your service page in the customer portal, WordPress plans can add extra disk storage for $1 CAD/GB/month, and Email plans can add extra mailboxes for $1 CAD/mailbox/month. Both apply immediately; the new price starts on your next billing cycle.
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