Refund Policy
How refunds, service credits, and cancellations work at NordServ.
💳 General Policy
Services are billed in advance for the billing period selected at checkout. Once a service is provisioned and active, payments are non-refundable except as described below — this is standard practice for hosting and compute resources, which can't be "returned" once allocated. Cancelling a service takes effect at the end of the current billing period; no partial refund is issued for the remaining days.
📉 Downgrades
Downgrading to a lower-priced plan takes effect at the start of your next billing period. No refund or credit is issued for the remaining time on the higher-priced plan.
⚠️ Suspension & Termination for Policy Violations
A service terminated for violating our Acceptable Use Policy forfeits any remaining prepaid balance — no refund is issued.
🎯 SLA Service Credits
NordServ targets a 99.9% monthly uptime on VPS and game server plans (see our Terms of Service, Section 6 for the full SLA and its exclusions). If verified downtime exceeds that target, contact [email protected] with your service ID and the affected dates — a proportional account credit is applied to a future invoice, not a cash refund.
🧾 Billing Errors & Duplicate Charges
A genuine billing mistake — a duplicate charge or an incorrect amount — is reviewed and corrected on a case-by-case basis. Contact [email protected] with the transaction details.
⛔ Chargebacks
Filing a chargeback or payment dispute without contacting us first may result in immediate service suspension while the matter is investigated. We'd much rather resolve a billing issue directly — please reach out to [email protected] before disputing a charge with your bank or card issuer.
💰 Refund Method
When a refund is issued, it is returned via the original payment method where possible (Stripe or PayPal). Interac e-Transfer and cryptocurrency payments don't support automatic reversal, so a refund on those methods is arranged manually.