Terms of Service

By accessing or using any service offered by NordServ (“we”, “us”, “our”), including but not limited to virtual private servers, game servers, and managed hosting services, you (“Client”, “you”) agree to be fully bound by these Terms of Service (“Terms”).

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. If you do not have such authority, or if you do not agree with any part of these Terms, you must not use our services.

NordServ provides cloud infrastructure services including, but not limited to:

• Virtual Private Servers (VPS) with SSD and NVMe storage options
• Game server hosting (Minecraft, Counter-Strike 2, and others)
• Managed server services including monitoring, patching, and support
• Custom infrastructure solutions arranged by agreement

All services are delivered from our datacenter in Montreal, Quebec, Canada. We reserve the right to modify, expand, or discontinue any service offering at any time with reasonable notice to affected clients.

You are solely responsible for:

• Maintaining the confidentiality of your account credentials, SSH keys, and any access tokens
• All activity that occurs under your account, whether authorized by you or not
• Ensuring that all information provided to NordServ is accurate and kept up to date
• Promptly notifying us of any unauthorized use or suspected breach of your account

NordServ will not be liable for any loss or damage arising from your failure to maintain account security. You must be at least 18 years of age to create an account and use our services.

Our services may only be used for lawful purposes and in accordance with these Terms. You agree not to use NordServ services to:

• Send unsolicited bulk email (spam), phishing messages, or engage in any form of email abuse
• Host, distribute, or transmit malware, ransomware, viruses, or any malicious software
• Launch, facilitate, or participate in distributed denial-of-service (DDoS) attacks against any target
• Mine cryptocurrency without prior written consent from NordServ
• Host, store, or distribute child sexual abuse material (CSAM) or any illegal content under Canadian law
• Conduct port scanning, network probing, or penetration testing of systems you do not own
• Infringe upon the intellectual property rights of any third party
• Circumvent or attempt to circumvent any security measures we have in place
• Resell NordServ services without prior written authorization

All prices are listed and billed in Canadian dollars (CAD). Services are billed on a monthly recurring basis unless otherwise agreed in writing.

• Payment is due at the start of each billing period. Failure to pay within 3 days of the due date may result in service suspension.
• We accept major credit cards via Stripe. E-transfer and PayPal are available on request.
• There are no setup fees on any standard plan.
• Prices are subject to change with 30 days’ written notice. Continued use after the effective date constitutes acceptance of the new pricing.
• Optional add-ons such as cPanel/WHM licensing will be itemized separately on your invoice.

NordServ offers a 7-day money-back guarantee on all new VPS plans. If you are not satisfied, you may request a full refund within 7 days of the initial order date by contacting us at [email protected].

The following are not eligible for refunds:

• Accounts terminated for violations of the Acceptable Use Policy
• Game server plans (due to immediate provisioning costs)
• Managed service plans after work has commenced
• Domain registrations, SSL certificates, or third-party licenses
• Partial months of service after the 7-day window

Service credits may be issued at our discretion for verified outages exceeding the SLA thresholds outlined in Section 7.

NordServ targets a 99.9% monthly uptime on all VPS and game server plans, calculated as the percentage of time services are reachable and operational during a calendar month, excluding scheduled maintenance windows.

• Scheduled maintenance will be announced at least 24 hours in advance via status.nordserv.ca and does not count toward downtime calculations.
• Emergency maintenance required to address critical security threats or hardware failures may be performed with shorter notice.
• In the event of verified downtime exceeding the 99.9% SLA, eligible clients may request a proportional service credit for the affected period.

NordServ reserves the right to suspend or terminate your service at any time for the following reasons:

• Violation of the Acceptable Use Policy (Section 4)
• Non-payment of invoices past the grace period
• Providing false or misleading information during registration
• Activity that poses a legal, security, or reputational risk to NordServ or its other clients
• Receipt of a valid court order or legal demand from Canadian authorities

You may cancel your service at any time by contacting us. Cancellations take effect at the end of the current billing period. Upon termination, all data stored on your service may be permanently deleted within 7 days. We strongly recommend maintaining your own off-site backups at all times.

NordServ is committed to protecting your personal information in accordance with Canada’s PIPEDA and Quebec’s Law 25 (Act respecting the protection of personal information in the private sector).

• All data is stored exclusively on servers physically located in Montreal, Quebec, Canada.
• We do not sell, rent, or share your personal information with third parties for marketing purposes.
• Payment data is processed by Stripe and is never stored on NordServ infrastructure.
• We may access client server data only when explicitly requested by the client for support purposes, or when required by a valid legal order.

For full details on how we collect, use, and protect your data, please refer to our Privacy Policy.

To the maximum extent permitted by applicable law, NordServ and its owners, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of data, revenue, profits, or business opportunities
• Damage resulting from unauthorized access to your account or server
• Service interruptions beyond our reasonable control
• Actions taken by third parties using our infrastructure

In all cases, NordServ’s total liability to you for any claim shall not exceed the total amount paid by you to NordServ in the three (3) months preceding the event giving rise to the claim.

All content on nordserv.ca, including but not limited to the name “NordServ”, logo, website design, written content, and documentation, is the exclusive intellectual property of NordServ and is protected under applicable Canadian copyright and trademark law.

You are granted a limited, non-exclusive, non-transferable license to use our services solely for your own lawful purposes. Nothing in these Terms transfers any ownership or intellectual property rights to you.

NordServ reserves the right to update or modify these Terms at any time. When we make material changes, we will update the Effective date at the top of this page and notify active clients via email at least 14 days before the changes take effect.

Your continued use of our services after the effective date of any updated Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must stop using our services before the effective date.

These Terms shall be governed by and construed in accordance with the laws of the Province of Quebec and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in the Province of Quebec. You consent to the personal jurisdiction of such courts and waive any objection to venue.

If you have any questions, concerns, or complaints regarding these Terms or our services, please contact us: